Cancellation Policy - Private Customers
Cancellations made by students must be received in writing (email is acceptable) and should be sent to firstname.lastname@example.org.
We understand that it is the nature of the job for some of you to be sent abroad at very short notice or to stay away longer than expected, however, if you do have to cancel or change training dates please try to give us as much notice as possible, enabling us to replace the booking.
Notice Period for Cancellations/ Changes of Course Date
To avoid all cancellation charges, our minimum notice period is six weeks (30 working days), please note that we do not work weekends. After that time, a fee for cancellation/ change of course dates will be charged at the following rate
More than 30 days before the course start date Full refund
Between 30 -15 working days of the start date Red Ensign retains 25% of deposit
Between 15 -5 working days of the start date Red Ensign retains 50% of deposit
After this or non-attendance Red Ensign retains 100% of deposit
We are happy to transfer your course date on one occasion without incurring a fee (subject to minimum student numbers for some courses). Please note that any further change of course date will incur an administration fee of £50 which will be added to your balance invoice as frequent changes can make our scheduling more difficult!
Course Cancellation by Red Ensign
Red Ensign reserves the right to cancel a course in the event of unforeseen circumstances. This also applies to our specialist courses if we do not reach the minimum number of students required to run the course. We will notify you of any cancellation at least 5 working days prior to the course date by email and where possible we will make every effort to offer an alternative course date. If an alternative date cannot be found or is unsuitable, a full refund will be given. Red Ensign is not liable for any other costs incurred by students in association with course bookings.
If you have any questions regarding our cancellation policy, please call 01983 294088 or email email@example.com.